Mamdani announces OPEN for Small Business, a package of over 50 reforms to cut red tape
Mayor Zohran Mamdani announced OPEN, Overhauling Procedures and Expanding Navigation, at La Bodega in the Bronx on Monday, July 20. The package includes more than 50 regulatory reforms alongside Executive Order 18, which took effect immediately and requires inspectors from eight city agencies to hand business owners a physical copy of an updated Business Owner Bill of Rights at the start of every on-site inspection, beginning October 1.
The reforms break down by sector: 25 for food service and food retail, seven for transportation businesses, five for other retailers, four for child care providers, three for industrial and commercial businesses, two for personal care businesses, three for nonprofits running bingo and games of chance, and six that apply to every business in the city regardless of category.
The package also expands the NYC Business Express Service Team into a concierge-style model, assigning new businesses a single client manager who guides them across permitting, licensing, and inspections rather than routing them separately through each agency. A quarterly small business working group is established to keep examining permitting delays, enforcement consistency, and technology gaps going forward.
The Bill of Rights requirement responds to a specific finding from the administration's roundtables: only 9 percent of businesses surveyed said they had ever actually received the existing bill of rights document during an inspection, despite agencies being required to provide it. Come October, inspectors from DOB, DCWP, DEP, FDNY, DOHMH, DPR, DSNY, and DOT must hand over a physical copy along with information on how to access a digital translation in any of the city's designated languages.
Deputy Mayor for Economic Justice Julie Su and SBS officials framed the package as a direct response to owner feedback gathered since Executive Order 11 in January, which had directed seven agencies to inventory their own fees and civil penalties. State Senator Jose Serrano and business groups including the Bronx and Brooklyn chambers of commerce offered public support at the announcement, while noting more remains to be done on the affordability side.